We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to depict the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information). This policy forms part of the Shakalaka Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this policy, unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.
The purpose of this policy is to depict the way in which we handle your personal information.
This policy applies to you if you are:
a visitor to our platform; or
a customer who has ordered the products or services that we provide.
This policy applies to you under specific circumstances.
Personal information includes:
- Specific information that we collect automatically when you visit our platform;
Specific information collected on registration (see below);
Specific information collected on submission; and
Optional information that you provide to us voluntarily (see below);
Information that has been made anonymous so that it does not identify a specific person;
Permanently de-identified information that does not relate or cannot be traced back to you specifically;
Non-personal statistical information collected and compiled by us; and
Information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).
Personal information includes information we collect (a) automatically when you visit our platform, (b) on registration, (c) on submission, and (d) from you voluntarily. It excludes (a) anonymous, (b) de-identified, (c) non-personal statistical, and (d) public information.
Common examples of the types of personal information which we may collect and process include your:
Identifying information – such as your name, date of birth, or identification number of any kind;
Contact information – such as your phone number or email address;
Address information – such as your physical or postal address; or
Demographic information – such as your gender or marital status.
Sensitive Personal Information
Depending on the products or services that you require, we may also collect sensitive personal information including your:
Financial information – such as your bank account details, should we need to refund you to your bank account
You must accept all the terms of this policy when you order any of our products or order, register for, or use any of our services.
You may not order any of our products or order, register for, or use any of our services if you do not accept this policy. By using our website you agree to these terms.
You may not access our platform or order our products or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
You may only send us your own personal information or the information of another data subject where you have their permission to do so.
We may change the terms of this policy at any time by updating the E-Commerce Platform. We will notify you of any changes by placing a notice in a prominent place on the platform or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the platform and our products or services. If you continue to use the platform or our products or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.
Collection of Information
Once you register on our platform, you will no longer be anonymous to us. You will provide us with certain personal information when completing the registration process.
This personal information will include:
your name and surname;
your email address;
your telephone number;
your company name, company registration number, and VAT number;
your postal address and/or street address; and
your username and password.
We will use this personal information to fulfil your account and orders, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.
We collect specific information on registration, when you register on our platform.
When you order any products or services from us, you will be asked to provide us with additional information on a voluntary basis (product information or services information).
We collect certain information when you order any products from us or make use of our services, necessary to provide the products or services to you.
We collect certain information from your web browser, including your Internet usage information when you visit our platform.
We may place small text files called ‘cookies’ on your device when you visit our platform. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve many useful purposes for you, including:
Granting access to restricted content;
Tailoring our platform’s functionality to you personally by letting us remember your preferences;
Improving how our platform performs;
Fulfilment of your orders
Allowing third parties to provide services to our platform; and
Helping us deliver targeted advertising and/or offers where appropriate in compliance with applicable laws.
We collect certain information from cookies that we may send to your computer to try and give you a personalised experience.
Third party cookies
Our platform may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our platform.
We collect certain information from web beacons on our platform to compile anonymous information about our platform.
You may also provide additional information to us on a voluntary basis (optional information). This optional information, that you provide when you upload or download content from our platform or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services or make use of optional features and functionality of our platform.
We may monitor and record any telephone calls that you make to us.
Purpose of collection
We may use or process any product information, services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:
Product purposes – such as collecting orders for, supplying, and supporting our products;
Services purposes – such as collecting orders for and providing our services;
Marketing purposes – such as pursuing lawful related marketing activities;
Business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and
Legal purposes – such as handling claims, complying with regulations, or pursuing good governance.
We may use your usage information for the purposes described above and to:
Remember your information so that you will not have to re-enter it during your visit or the next time you access the platform;
Monitor platform usage metrics such as total number of visitors and pages accessed; and
Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the platform.
We may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us.
Consent to collection
We will obtain your consent to collect personal information:
in accordance with applicable law;
When you provide us with any registration information or optional information.
We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.
Usage of information
We may use your personal information to fulfil our obligations to you.
Messages and updates
We may send administrative messages and email updates to you about the platform. We may wish to provide you with information about new products or services in which we think you may be interested. This means that in some cases, we may also send you primarily promotional messages. We will not send you promotional messages unless you have chosen to opt-in to them. However, we may send you one message asking you to opt-in to promotional messages without you having opted-in to promotional messages.
We may use your information to send you administrative messages and email updates to you regarding the platform and for marketing purposes where lawful.
We may use your information for targeted content in certain, specified instances.
We may share your personal information with:
Other divisions or companies within the group of companies to which we belong so as to provide joint content and services like registration, transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their products or services);
Our products suppliers or service providers under contract who help supply certain products or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these products suppliers or service providers only use your information regarding the products they supply or services they perform for us and not for their own benefit);
Credit bureaus to report account information, as permitted by law;
Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (if you utilise the services to receive payments and you meet their criteria); and
Other third parties who provide us with relevant services where appropriate.
We may share your personal information with third parties for the purposes of fulfilling our obligations to you among other purposes.
We may disclose your personal information as required by law or government audit.
We may disclose personal information if required:
By a subpoena or court order;
To comply with any law;
To protect the safety of any individual or the general public; and
To prevent violation of our customer relationship terms.
We may disclose personal information to third parties if required for legal reasons.
We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
We may need to disclose personal information to our employees that require the personal information to do their jobs. These include management, human resources, accounting, audit, compliance, information technology, or other personnel.
Change of ownership
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the platform. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host the Shakalaka platform in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recovery procedures where appropriate.
Our platform is hosted on a secure server and uses security measures to prevent interference by intruders.
Accurate and up to date
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the platform. You can review or update any personal information that we hold by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
Please keep your personal information accurate and up to date by accessing your account online, emailing us or by phoning us.
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
Retention of the record is required or authorised by law; or
You have consented to the retention of the record..
We may retain your personal information in physical or electronic records at our discretion.
We will only retain your personal information for as long as it is necessary.
Transfer to another country
We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
We may transfer your personal information outside the country in which it was collected to a foreign country.
Updating or Removing Personal Information
This can be done by using the relevant menu in any of the pages on our platform or contacting us by phone or email.
You may choose to update or remove the personal information you have submitted to us.
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.