Terms & Conditions
These Terms and Conditions constitute the entire agreement between you, the customer, and Shakalaka (Pty) Ltd (“Shakalaka.co.za “, “Shakalaka”, “us”, “we”, “our”). If you visit or shop at Shakalaka.co.za , or if you create hyperlinks to Shakalaka.co.za , you accept and agree to comply with the most recent version of this agreement in its entirety. When placing an order, the agreement in force at the time of your placing the order will apply to that order and its related transactions. Any hypertext links from this agreement to text elsewhere on this site shall be deemed to form part of this agreement.
We reserve the right to amend this agreement or any parts thereof at any time and without notice. Amendments to this agreement take effect 24 hours after the agreement has been amended on our web site, and your continued use of the site implies your acceptance of the agreement as amended.
No hidden fees or buying obligations
There are no fees for registering, or for having an account, with Shakalaka. There are no buying obligations – you order what you want, when you want to.
No unsolicited emails
You do not have to agree to sign up for our mailing list. You can opt-out of our mailing list at any stage on the platform or by contacting us directly.
We take security very seriously. Our servers have been rigorously checked to ensure that they are not vulnerable to unauthorised access and activity on the servers is continually monitored.
Credit card security
It is absolutely safe to supply your credit card details to this site to pay for a purchase. In fact, it is probably safer than doing a transaction in a shop or restaurant. Here’s why.
When you enter your card details, the communication between your browser and our server is encrypted using SSL. You can tell that this is the case by the little padlock displayed on the status bar of your browser on the page where you enter your card details. This means that it is virtually impossible for a third party to listen in when you submit the form. We use a certificate issued by a CCA Authority for SSL encryption. No credit card number has ever been intercepted while in transit over SSL.
When you send us your card number, we encrypt and do not store the full card details. Only a portion of your details are retained to ensure your privacy and security. We do not store your full credit card details in our database. Instead, we get authorisation for the transaction from your bank and, from that point onward, we only work with the authorisation number. For all orders we debit your card at the time of transaction to ensure the quickest possible fulfilment. This is the only way that we can do the transaction without storing your card details in our database.
We do store the first and last four of the 16 digits in your card number so that we can link future payments from the same card.
When you use your credit card to pay for something in a shop, they give you a slip that usually contains your name, your entire credit card number, and the expiry date of your card. Many people just throw these slips in the bin. Even if you dispose of them safely, the shop still keeps the counterfoil and you rely on them to keep your card details private. In a restaurant, most people are happy to have the waiter disappear with their card while the transaction is put through. These risks are much more significant than those that you face when using your card on this site.
General information security
Access to all information held in your account is password protected. It is essential that you keep your password secret so that no-one else can gain unauthorised access to this information. When you use your web browser to view or update information relating to your account, the communication is encrypted over HTTPS to prevent any third parties from eavesdropping.
Once you have used your password to authenticate yourself to our server, the session is considered to be authenticated and access will be permitted to all information relating to your account. In addition, an authenticated session may be used to place orders and purchase gift vouchers and pay for all orders however each purchase requires you to add your card details again to mitigate against any unauthorised access from potentially causing you financial harm. When accessing our platform from a web browser, the authenticated session is ended when you explicitly choose to sign out or automatically after a period of inactivity, so you do not have to remember to sign out. After authenticating using your password while using Shakalaka’s iOS or Android shopping application on a mobile device, that application remains in an authenticated session that ends only when you explicitly sign out or uninstall the application so it is essential that the security of your device is not compromised. Similarly it is essential to preserve the security of all devices used for accessing our platform using a web browser, especially where the web browser or a password management tool has been used to store your Shakalaka password.
You agree that once the correct username and password for your account have been used to authenticate a session, you will be liable for purchases paid for in the resulting authenticated session, except where the purchase is cancelled by you in accordance with these Terms and Conditions. You will be liable for payment of purchases irrespective of whether the use of your username and password is unauthorised or fraudulent, and you expressly indemnify Shakalaka against any loss you may incur, financial or otherwise, that may result from fraudulent or unauthorised use of your account.
While an authenticated session in your web browser will end automatically after a period of inactivity, the web browser will remain signed into your account unless you explicitly choose to sign out. In a signed-in but unauthenticated session, your cart and wish lists may be viewed and altered without having to re-authenticate using your password, but access to other account information or placing of orders or purchasing of gift vouchers will require re-authentication. You are liable for any activity on your account while you remain signed in.
You agree to notify Shakalaka immediately upon becoming aware of or reasonably suspecting any unauthorised access to your account and to take steps to mitigate any resultant loss or harm.
The prices displayed are inclusive of 15% VAT. Delivery costs are charged separately on check-out and do not form part of the product price displayed.
Though we endeavour to ensure that the prices displayed on the platform are accurate, we offer a multitude of products for sale at any time and it is impossible for us to monitor the prices of all individual products manually. While we go to lengths to ensure that the prices we display are accurate, we are reliant on our suppliers for providing accurate pricing information and as a result it is possible that erroneous prices may be displayed from time to time. In such cases, we shall not be obliged to sell the product at the erroneous price, and will correct erroneous prices as soon as we become aware of them, except where required to do so by law.
As part of our service, we source products from all over the world and the prices we display for products on our platform will fluctuate with exchange rates, and as our suppliers change their stock holdings and pricing. Displaying a price on the platform does not constitute any undertaking by us to maintain that price for any length of time. We will always endeavour to complete your order at the price quoted at the time that the order was placed, but in cases of erroneous pricing or where our suppliers deplete their reserves of specially priced stock, we may cancel all or a portion of your order and fully refund any advance payments that you have made toward the affected products.
If you pay by credit card, we will authorise (reserve) the amount of the order at the time of the order being placed and we will debit the card as soon as we actually start processing the order. Any subsequent cancellations will be refunded to you.
We do not store your credit card details. Our acquiring bank allows us to transact on cards that we’ve used in the previous 6 month period by using partial card details and referring to the previous successful transaction on that card. If applicable, you can choose to pay on your previously used card during the checkout process.
We may require further authentication on credit card payments, which we will request from you after you have submitted your payment.
If you pay directly into our bank account and need to be refunded, we will refund the amount to your account.
All refunds will be credited to your Shakalaka customer account.
There is no interest payable on the balance in your customer account.
For deliveries we may use numerous delivery/fulfilment partners. We reserve the right to use any service providers as needed and at the discretion of Shakalaka.
You need to ensure that you provide us with a valid delivery address and contact number and choose the correct delivery address and delivery method during the checkout process.
We always take responsibility up to the point of delivery, i.e. if your parcel goes missing or the contents are damaged, we will replace the affected items at no cost to you.
Please note that the time taken to ship items is usually 3-5 working days. This means that it will take us 3-5 working days to get the product from our stores to you.
Free delivery options are available and are subject to change at the discretion of Shakalaka.
We currently offer one method of delivery.
Courier. These are door-to-door services. The delivery address must be a physical address, and cannot be a post office box. Someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday.
Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.
To track your parcel simply log onto the site and go to the manage tab in the top right of the screen and select track my order. Enter your order number and you will see a progress report on your order. Once the parcel has left our stores you can track it using the tracking number via the courier website.
You accept that in order for us to prove delivery of an order, or part thereof, we do not have to prove that you personally received the goods, but that any person at the delivery address specified on your order signed for the delivery.
Should a delivery be returned to us as undeliverable, we or the delivery partner will let you know and request that you make arrangements to have the parcel re-delivered to you. You authorise us to dispose of, donate, or resell the contents of parcels not re-delivered within six months of such request being made.
Should you receive a delivery where the contents of the package do not match the items listed on the dispatch note included in the package, you agree to notify us without delay and we will not be liable for shortages not reported within seven days of you having received the package.
Delivery made to areas outside of the delivery areas of our service provider will be charged at higher rates and must be paid by the customer in addition to the price of the product purchased.
Please contact us if you do not receive your parcel within the estimated delivery time provided and we will happily assist in locating it.
Age restrictions and age suitability
The onus is on you to ensure that you and/or the person for whom you may be buying a product on the platform, meet any age restrictions applicable to such products ordered by you on the platform (including wine and spirits, DVDs and Blu-Rays), that these restrictions are observed, that you are over 18 in the case of Wine and Spirits, and that any product bought is age appropriate. Accordingly, you indemnify Shakalaka from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the Shakalaka platform registration process.
Delayed / Cancelled orders
Most orders are dispatched on time but unfortunately, unexpected delays can occur and we may not be able to dispatch items within the schedule provided. Items can run out of stock or be discontinued without warning, and we may not be able to fulfil orders for that item. We will do our best to keep you informed of any unexpected delays, stock shortages or discontinued items.
If we are not able to dispatch or deliver an item to you within the schedule provided, you may refuse a delivery, cancel your order or return the parcel to us, and we shall credit you in full.
Agreement of sale / cancellations
An order is placed with us only after you have clicked on the “Place order” button. Your order is an offer to purchase the products from us. We only accept your offer once we have dispatched the products. We do not need to communicate our acceptance to you.
Placing an item in your cart does not constitute an order and we cannot be held liable if the item is no longer available, or if the price has changed by the time the checkout process is completed.
We reserve the right to cancel an order at any point in time without giving any reasons. In this case, we shall be liable to refund any money already paid in respect of that order.
Please note that our platform will show an item as being available even if only one unit is available to purchase. If you order multiple units of the same item, we may not be able to supply additional units at the same price, within the same time frame, or in some cases, at all. Please contact us to check availability of multiple units prior to placing an order.
Should you wish to cancel all or part of an order, please send your cancellation request to [email protected] Please note, however, that we may not be able to cancel items from an order if they have already been dispatched for delivery.
Loyalty points system – Shakras
Shakalaka has introduced a loyalty programme whereby clients earn points every time they make a purchase on the site. These points are known as Shakras. For every R1 spent you earn 1 (one) Shakra. These accumulate inside of your account on the site for you to use as part or full payment at checkout when purchasing future products from Shakalaka.
When Shakras are redeemed it is done at a rate of 100 Shakras = R1. For example a R10 product would require you to use 1000 Shakras to pay for it in full. (This rate is subject to change.) Although, as stated earlier, they can also be used as part payment for an item.
When using Shakras to pay for an item you do not earn more Shakras for that purchase or the part of the price paid with them.
Shakras are valid for a 12 month cycle with the first month beginning on the date of your first purchase and running for 12 months from that date. Any unused, accumulated points will be lost on the last day of the 12th month and the Shakra balance will return to zero.
Shakras may be used outside of Shakalaka with third parties and this may require the sharing of personal information with said third parties.
Please note that Shakras are allocated at the sole discretion of Shakalaka and may be revoked or discontinued for any reason at any point in time without notice.
Gift cards may not be redeemed for cash nor refunded.
Competitions will be subject to terms and conditions and these are provided during the time the competition runs.
Promotional Vouchers cannot be transferred or redeemed for cash. If you are claiming a voucher which has been distributed for Marketing purposes, then only one (1) voucher can be claimed against an order namely, only one (1) voucher per order, per customer will be allowed. Shakalaka reserves the right to terminate or expire promotional vouchers at any time at their own discretion.
VAT and 3rd Party Services
While we will endeavour to ensure pricing is updated when the VAT rate changes, the pricing for Shakalaka products depicted on certain 3rd party services including Pricecheck and Google Shopping may temporarily be inaccurate until such time that such services update their systems to the new prices.
Using and Accessing Shakalaka.co.za
This site is for personal use only. You may not make use of content from this site, whether direct or derived, for any commercial purpose whatsoever. You may not use any form of automated search or download technology to access this site unless it is according to the guidelines set forth in our https://www.Shakalaka.co.za /robots.txt file. You may not frame or utilise framing techniques to enclose any content on this site without express written consent.
You are granted a limited, revocable, and non-exclusive right to create hyper links to shakalaka.co.za web pages as long as such links do not portray Shakalaka or its affiliates or products or services in a false, misleading, derogatory, or otherwise offensive matter.
Disclaimer and limitation of liability
This site is provided “as is”, and you use this site at your own risk. Neither Shakalaka, its directors, employees, affiliates, agents or suppliers shall be responsible for any damages or loss resulting from or relating to the use of this site or any of its content, irrespective of the cause of the damages.
We make no representations or warranties of any kind, whether express or implied.
We disclaim all representations and warranties including but not limited to the site and its availability, the content of the site or the accuracy thereof, product availability and delivery times, merchantability or fitness for a particular purpose of information, products or services.
The views and opinions expressed in all the books on our site are those of the authors and do not necessarily reflect the views and values of our brand.
No party will be responsible for any breach of this agreement caused by circumstances beyond its control, including flood, fire, earthquake, war, tempest, hurricane, industrial action, government restrictions, or acts of God.
If there is an event of force majeure, the party affected will tell the other immediately, and they will meet within seven days to negotiate other ways to carry out any affected responsibilities under this agreement. The parties will continue to comply with the responsibilities that are not affected by the circumstances.
If a party cannot fulfil a material (significant) part of its responsibilities under this agreement for more than 60 days because of force majeure, the other party may cancel this agreement by written notice.
Changes and acceptance of terms
We may change the terms at any time and where this affects your rights and obligations, we will notify you of any changes by placing a notice in a prominent place on our platform or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.
If you do not agree with the changes, you must stop using the service. If you continue to use the service following notification of a change, the changed terms will apply to you and you will be deemed to have accepted them.
Any favour we may allow you will not affect or substitute any of our rights against you
If any term is void (invalid), unenforceable, or illegal, the term may be severed (removed) from and will not affect the rest of this agreement if it does not change its purpose.
This agreement shall be governed by and interpreted according to the laws of the Republic of South Africa.
Our domicilium citandi et executandi (physical address) for all purposes under this agreement is: 7 Masefield Street, Farrarmere, Benoni, Gauteng, 1510. Our PO Box address is P O Box 15319, Benoni, Farrarmere, 1501.
Our email address is [email protected]
Please contact us at [email protected]. We will always try to be as helpful as we can and solve any problems promptly.